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Announcements

November 23, 2021

Reminder: Talkspace is Now Available

FAES plan participants have no-cost access to Talkspace online therapy and psychiatry and Lasting from Talkspace.

Talkspace is a digital mental health service that connects members to thousands of dedicated providers from a secure, HIPAA-compliant platform. With Talkspace therapy, you can send your therapist text, voice or video messages—anytime, anywhere—including from the comfort of your home. Talkspace also has a network of licensed prescribers specializing in mental health care and prescription management. Psychiatry appointments are only available via live video.

More information is available on the FAES “Explore Insurance Plans” page. Please visit the links below for information on registering, therapy, psychiatry or Lasting (relationship support):

The Talkspace program is a supplement to the comprehensive mental health benefits offered through the current FAES medical plan. The medical plan allows plan participants to seek mental health care from both in and out-of-network providers for office visits at the same $15 copayment. Plan participants will have the same coverage for mental health office visits when going in or out of the network. There are no restrictions when selecting your mental health provider since you can go to any provider nationwide using the FAES medical plan.

If you have any questions about Talkspace, you can reach out to the FAES Insurance Department for more information.


November 1, 2021

FAES Insurance Plan Participants: Talkspace Effective November 1, 2021

FAES is committed to supporting the mental health and overall well-being of our plan participants. Starting November 1st, FAES will provide access to Talkspace online therapy and psychiatry, as well as Lasting (relationship support) from Talkspace at no-cost to plan participants.

This is the registration guide to begin using Talkspace on November 1st. Please make sure to register using the talkspace.com/FAES website. After you register, you can start using the app. This Talkspace Overview Video provides information on how to get started.

Talkspace is confidential and secure. FAES will never know who uses the service or for what purpose. If you have any questions about Talkspace, you can reach out to the FAES Insurance Department for more information.

Note: if you are already using Talkspace with a self-pay account, contact partners-support@talkspace.com for assistance with moving your account to the FAES plan as of November 1st. You should specify if you want to continue working with your current provider.


October 22, 2021

Starting November 1, 2021, FAES will provide access to Talkspace online therapy and psychiatry, as well as Lasting (relationship support) from Talkspace, at no-cost to plan participants. See “Getting Started with Therapy” for more information, and visit talkspace.com/FAES for FAQs and further details.

Talkspace ad

Talkspace is confidential and secure. FAES will never know who uses the service or for what purpose. If you have any questions about Talkspace, you can reach out to the FAES Insurance Department for more information.

Note: if you are already using Talkspace with a self-pay account, contact partners-support@talkspace.com for assistance with moving your account to the FAES plan as of November 1st. You should specify if you want to continue working with your current provider.


October 15, 2021

FAES Health Insurance: Announcement for Plan Participants

Introducing Talkspace Effective November 1, 2021

FAES is committed to supporting the mental health and overall well-being of our plan participants. We are excited to provide FAES plan participants with no-cost access to Talkspace online therapy and psychiatry, and Lasting from Talkspace.  

Talkspace is a digital mental health service that connects members to thousands of dedicated providers from a secure, HIPAA-compliant platform. With Talkspace therapy, you can send your therapist text, voice or video messages—anytime, anywhere—including from the comfort of your home. Talkspace also has a network of licensed prescribers specializing in mental health care and prescription management. Psychiatry appointments are only available via live video. 

As of Nov. 1st, FAES plan participants and their dependents, ages 13 and older, will have access to online therapy, which includes unlimited messaging and four 30-minute video appointments per month. Additionally, Talkspace psychiatry will be available to plan participants and dependents, ages 18 and over, and includes up to 13 live video sessions. Please visit talkspace.com/FAES starting November 1, 2021. In addition to Talkspace therapy and psychiatry, plan participants will have no-cost access to self-guided relationship counseling with Lasting from Talkspace effective November 1.

Talkspace is confidential and secure. FAES will never know who uses the service or for what purpose. If you have any questions about Talkspace, you can reach out to the FAES Insurance Department for more information. 

Note: if you are already using Talkspace with a self-pay account, contact partners-support@talkspace.com for assistance with moving your account to the FAES plan as of November 1st. You should specify if you want to continue working with your current provider.

Additional registration information will be sent to plan participants in the upcoming weeks. Please see the Talkspace Overview for more details.


September 28, 2021

FAES Health Insurance: Announcement for Plan Participants

Thank you to all who attended our Open Enrollment sessions! Below are 2 announcements we would like to share with all of you:

  • Updated Trustmark Health Claim Form: Trustmark has updated the Medical Health Claim Form with instructions on how to fill out the form for out-of-network claim reimbursements. We have worked diligently with Trustmark in an effort to reduce the reimbursement timeframes.
  • Coverage while Abroad: This memorandum has information on coverage for FAES plan participants when traveling abroad.

August 27, 2021

FAES Open Enrollment September 13th to 24th

Medical/Prescription, Dental and Vision Plans | 2021-2022 Plan Year
Effective November 1, 2021

Since 1959 the Foundation for Advanced Education in the Sciences (FAES) has been working to support the professional and educational mission of the National Institutes of Health. This support has included a health insurance program for select members of the NIH community over the past several decades. We have made many changes over the years with the end goal of ensuring a robust and sustainable plan.

FAES will continue to offer the Trustmark/Aetna Signature Administrators PPO Medical/Prescription plan and the MetLife Dental/Vision plan for the 2021-2022 plan year. We are pleased to announce that no coverage changes were made for the new plan year.

2021-2022 Insurance Plan information can be found on the FAES Insurance “Explore Insurance Plans”  webpage.

Open Enrollment September 13-24, 2021

Open Enrollment is a time when you can make changes to your insurance election. Changes can include switching from individual coverage to family coverage (or vice versa), dropping coverage all together or enrolling if you previously waived coverage. If you wish to make changes, please contact the FAES Insurance department by phone or email. Changes will take effect with the start of our new plan year on November 1, 2021.

If you are currently enrolled and choose to remain on the plan for the new plan year, you will automatically be reenrolled in Medical/Prescription and Dental/Vision plans effective November 1, 2021. You do not need to fill out new paperwork.

FAES Insurance will host daily (Monday-Friday) Open Enrollment Information Sessions via Zoom, September 13-24 at 3pm.

https://faes-org.zoom.us/j/88137783381?pwd=eXROV0l4Y3FHVmRRQnk5NUNydFZDZz09

Meeting ID: 881 3778 3381
Passcode: 676374

If you have recently moved, please remember to email us your new mailing address.  Please send all inquiries to faesinsurance@mail.nih.gov


June 7, 2021

FAES Insurance Office: Open For Appointments

Beginning Monday June 7th, the FAES Insurance Office (Building 10 RM 1N241) will be open for appointments Monday to Thursday 10AM to 4PM. Please contact FAES by phone 301-496-8063 or email faesinsurance@mail.nih.gov to schedule an appointment.

FAES Insurance representatives will continue to be available by phone or email Monday to Friday 9AM to 4PM. We will continue to process new enrollments, renewals and terminations via email as well. For your convenience, we also continue to offer Virtual Video Health Insurance Consultations. Please email to schedule a virtual meeting.


November 1, 2020

FAES New Plan Year Starts 11/1/2020

The FAES new insurance plan year begins 11/1/2020. New cards are available for plan participants on mytrustmarkbenefits.com and via the myTrustmarkBenefits mobile phone app. Plan participants will receive these cards in the mail within 7-10 business days. Cards will include the new MetLife Dental and Vision information.

Plan participants can also create an account on metlife.com/mybenefits. Please enter employer name “FAES” to register.

Plan information: Guide 2020-2021 and Video

Please contact FAES insurance via email or phone for any questions.
 


September 1, 2020

FAES Open Enrollment September 14th to 25th

Medical/Prescription, Dental and Vision Plans | 2020-2021 Plan Year
Effective November 1, 2020

Since 1959 the Foundation for Advanced Education in the Sciences (FAES) has been working to support the professional and educational mission of the National Institutes of Health. This support has included a health insurance program for select members of the NIH community over the past several decades. We have made many changes over the years with the end goal of ensuring a robust and sustainable plan and continue to review options to enhance our plan offering. 

NEW MetLife Dental and Vision Plans

We are pleased to announce the addition of robust and comprehensive dental and vision plans through MetLife effective November 1, 2020 for all FAES insurance subscribers. The new dental and vision plans will be bundled with the medical plan and Fellows will not pay for the monthly premiums.  Plan details can be found in the 2020-2021 Benefit Guide.  

Previously, an optional MetLife TakeAlong Dental plan was available for Fellows to purchase and monthly premiums were paid by the Fellows directly to MetLife. Please note, if you elected to purchase the optional dental coverage you will need to make sure to cancel your policy effective October 31, 2020. 

FAES will continue to offer the Trustmark/AETNA Signature Administrators PPO plan for the 2020-2021 plan year and we are happy to announce that no coverage changes were made for the new plan year.

If you are currently enrolled and choose to remain on the medical plan for the new plan year, you will automatically be enrolled in the dental and vision plan effective November 1, 2020; you do not need to fill out new paperwork.  Since this is bundled coverage in all three plans: Medical/Prescription, Dental and Vision, there is no option to opt out of any one portion of the plan. 

Open Enrollment Sessions

Open Enrollment will be from September 14 to 25, 2020. FAES will be hosting daily virtual Open Enrollment sessions via Zoom. Please attend one of these sessions to learn about the plan offerings.

September 14th through September 25th at 3pm.

https://faes-org.zoom.us/j/98091657916

Zoom Meeting ID: 980 9165 7916

If you have recently moved, please remember to email us your new mailing address.  Please send all inquiries to faesinsurance@mail.nih.gov


August 13, 2020

FAES Open Enrollment September 14th to 25th

FAES Open Enrollment | 2020-2021 Plan Year
AETNA Signature Administrators-PPO
Effective November 1, 2020

Since 1959 the Foundation for Advanced Education in the Sciences (FAES) has been working to support the professional and educational mission of the National Institutes of Health. This support has included a health insurance program for select members of the NIH community over the past several decades. We have made many changes over the years with the end goal of ensuring a robust and sustainable plan.

FAES will continue to offer the AETNA Signature Administrators PPO for the 2020-2021 plan year. We are pleased to announce the addition of a bundled dental and vision plan through MetLife effective November 1, 2020 for all FAES insurance subscribers.

If you are currently enrolled your membership in the medical plan will renew and you will automatically be enrolled in the dental and vision plan effective November 1, 2020.

Open Enrollment will be from September 14 to 25, 2020. FAES will be hosting daily virtual Open Enrollment sessions beginning September 14th through September 25th at 3pm. Please attend one of these sessions to learn about the plan offerings. The virtual meeting link along with additional information will be sent out closer to the Open Enrollment dates. The information will be posted on the FAES website.

If you have recently moved, please remember to email us your new mailing address.  Please send all inquiries to faesinsurance@mail.nih.gov


May 20, 2020

Virtual Health Insurance Consultation

FAES Now Offering Virtual Health Insurance Consultations

Schedule an appointment today.


March 24, 2020

FAES Health Insurance Plan: COVID-19

All FAES onsite offices are closed. FAES Insurance is working remotely during our normal operating hours, Monday to Friday 9am to 4pm. We are processing all new enrollments, renewals and terminations via email.  FAES is committed to continue providing excellent customer service virtually to ensure that all your health insurance needs are addressed.

 

FAES is covering the COVID-19 test at 100%, in and out of network, regardless of place of setting (including telemedicine visits). This will leave members with no deductible, copayment or coinsurance should they need to have this testing done. Information on COVID-19 insurance coverage in accordance withThe Families First Coronavirus Response Act”. Telemedicine Coverage: With the COVID-19 pandemic, many providers are transitioning traditional office visits to telemedicine visits. The FAES insurance plan covers in-network telemedicine visits at 100% after a $15 copayment for Primary Care and a $25 copayment for Specialist. Out-of-network telemedicine visits are covered at 70% after the out-of-network deductible. Please consult with your provider if they are capable of telemedicine visits. For any questions, please contact FAES Insurance at 301-496-8063 or faesinsurance@mail.nih.gov


January 1, 2020

New Pharmacy Benefit Manager - Express Scripts

All FAES Insurance members will be transitioning to a new Pharmacy Benefit Manager (PBM), Express Scripts for which you will receive a card with the updated information by the third week of December (Trustmark-Medical/Express Scripts-Pharmacy) to be used beginning January 1, 2020. During the transition, any remaining refills on prescriptions should transfer automatically and CVS pharmacies will remain part of the network of locations to fill prescriptions. There will be some changes in which subscribers will need to move from a brand drug to a generic equivalent for which affected members will be notified and there will be assistance provided by the Express Scripts Member Services option in their online portal for anyone in need of help beginning January 1, 2020.

Transitioning to Express Scripts- Frequently Asked Questions
    
CoreSource is changing their brand name to Trustmark Health Benefits effective January 1, 2020.  They are still the same company, but you will see a new Trustmark logo on all related insurance materials. The CoreSource member web portal, myCoreSource.com will automatically redirect to myTrustmarkBenefits.com. This change does not affect your medical benefits, for more information on your medical coverage, please visit  Benefits Guide. Beginning January 1, 2020, please show your new member ID card to your pharmacist when filling a prescription for yourself or a covered family member. You will also be able to access your pharmacy ID information anytime from your mobile device if you download the Express Scripts mobile app beginning January 1, 2020. If you have recently moved, please remember to email us your new mailing address. If you have any questions, please feel free to contact the FAES Health Insurance Department via email at FAESINSURANCE@mail.nih.gov.