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Health Insurance Services

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FAES offers a comprehensive insurance plan to NIH Fellows.

All FAES onsite offices are closed. FAES Insurance is working remotely during our normal operating hours, Monday to Friday 9am to 4pm. We are processing all new enrollments, renewals and terminations via email.  FAES is committed to continue providing excellent customer service virtually to ensure that all your health insurance needs are addressed.

In addition to phone and email, FAES Insurance is adding another form of communication for members, Virtual Video Health Insurance Consultations. Please email faesinsurance@mail.nih.gov to schedule a meeting.

 

FAES New Plan Year Starts 11/1/2020

 

The FAES new insurance plan year begins 11/1/2020. New cards are available for plan participants on mytrustmarkbenefits.com and via the myTrustmarkBenefits mobile phone app. Plan participants will receive these cards in the mail within 7-10 business days. Cards will include the new MetLife Dental and Vision information.

Plan participants can also create an account on metlife.com/mybenefits. Please enter employer name “FAES” to register.

Plan information: Guide 2020-2021  and Video

Please contact FAES insurance via email or phone for any questions.

FAES Insurance
(301) 496-8063

FAES makes it simple for Fellows to acquire the health insurance coverage you need for working or training at NIH. We have partnered with Trustmark® and MetLife to provide insurance plans that include medical/prescription, dental and vision for you or your family.

FAES is committed to meeting the insurance needs of Fellows and their families. Our friendly, knowledgeable, and helpful support staff are here to assist you with understanding your plan benefits and responsibilities as well as the many health-related services available to you during your tenure here at NIH.

Hours: 9:00am-4:00pm, Monday-Friday
Phone: 301.496.8063
E-mailFAESinsurance@mail.nih.gov
Fax: 301.480.3585

“Less than one hour for an email reply! Incredibly knowledgeable and excellent in explaining detailed information regarding insurance policies.”
– FAES Feedback Survey Respondent

Upcoming Events

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December 7, 2020

BIOL 039 | Epigenetics

Registration occurs on a first-come, first-served basis. The deadline for registration is one week before the first day of the course.

December 8, 2020

BIOF 051 | Big Data Analysis made Easy

Registration occurs on a first-come, first-served basis. The deadline for registration is one week before the first day of the course.

In the News

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March 17, 2020

COVID-19 Update | Operational Status

With the rapidly evolving situation surrounding COVID-19, FAES has decided to close all NIH Campus offices and retail locations from March 16th.