Audrey, FAES Insurance Representative
Providing good customer service is essential, especially to those for whom English is not their...View Health Services Spotlight
The FAES Insurance Office is open Monday to Thursday 10am to 4pm by appointment. Please contact FAES by phone 301-496-8063 or email firstname.lastname@example.org to schedule an appointment. Insurance representatives continue to be available by phone and email Monday to Friday 9am to 4pm. We continue to process new enrollments, renewals, and terminations via email, and offer Virtual Video Health Insurance Consultations. Please email us to schedule a virtual meeting.
The FAES Trustmark Insurance Table of Contents for machine readable files is available at this link.
May 23, 2022
FAES Trustmark Informational Wallet Card and Provider Information Sheet
Trustmark will mail an informational wallet card and a provider information sheet to all plan participants. Plan participants can share the card and information sheet with providers when seeking care to assist the providers with verifying coverage and submitting claims to Trustmark. The documents also outline the relationship between Trustmark and the Aetna Signature Administrators PPO network. The wallet card can be carried along with your insurance card. An electronic version of both documents is available on the Trustmark portal and the FAES Insurance website.
At-Home Covid-19 Tests Kits
FAES plan participants can get free at-home COVID-19 tests in three ways:
May is Mental Health Awareness Month
Mental health impacts every area of our lives. Our mental health affects everything we do, think, or say. Maintaining a positive mental health, and seeking treatment for any mental health condition, is crucial to stabilizing constructive behaviors, emotions, and thoughts. Focusing on mental health care can increase productivity, enhance self-image, and improve relationships.
Nurturing mental health doesn’t just improve daily functioning, it can also help control — or better cope with — some physical health problems that are directly linked to mental health conditions. Other benefits of taking care of your mental health can include:
Available Mental Health Resources
FAES plan participants have access to mental health resources and providers through the FAES medical plan and Talkspace. The medical plan allows plan participants to seek mental health care from in- or out-of-network providers with office visits at the same $15 copay. Coverage is the same for mental health office visits to in-network providers and out-of-network providers. There are no restrictions when selecting your mental health provider; you can go to any provider using the FAES medical plan. Talkspace is a digital mental health service that connects members to thousands of dedicated providers through a secure, HIPAA-compliant platform. With Talkspace, you can interact with your therapist via text, voice, or video messages—anytime, anywhere—including from the comfort of your home. Talkspace also has a network of licensed prescribers specializing in mental health care and prescription management.
FAES makes it simple for Fellows to acquire the health insurance coverage they need for working or training at NIH. We have partnered with Trustmark® and MetLife to provide insurance plans that include medical/prescription, dental and vision for you or your family.
FAES is committed to meeting the insurance needs of Fellows and their families. Our friendly and knowledgeable support staff are here to assist you with understanding your plan benefits and responsibilities as well as the many health-related services available to you during your tenure here at NIH.
Hours: 9:00am-4:00pm, Monday-Friday
“Less than one hour for an email reply! Incredibly knowledgeable and excellent in explaining detailed information regarding insurance policies.”
– FAES Feedback Survey Respondent
Applications due Sept. 30 for individual fellows to be awarded up to $10,000 each to conduct historical research in the collections of the National Library of Medicine.
Get paid to work at the National Institutes of Health and earn a master's in Data Science, with your degree courses paid as part of the fellowship award.
FAES is committed to supporting the mental health and overall well-being of our plan participants. Effective Nov.
The Foundation for Advanced Education in the Sciences @ NIH (FAES) is pleased to announce the launch of our NEW 6-credit
The FAES Academic Programs launched its redesigned registration website on March 27th in time for the
FAES is pleased to announce that 100 students have now completed the A