Audrey, FAES Insurance Representative
Providing good customer service is essential, especially to those for whom English is not their...View Health Services Spotlight
The FAES Insurance Office is open Monday to Thursday 10AM to 4PM by appointment. Please contact FAES by phone 301-496-8063 or email firstname.lastname@example.org to schedule an appointment. Insurance representatives continue to be available by phone or email Monday to Friday 9AM to 4PM. We continue to process new enrollments, renewals and terminations via email as well. We also continue to offer Virtual Video Health Insurance Consultations. Please email email@example.com to schedule a virtual meeting.
November 23, 2021
Reminder: Talkspace is Now Available
FAES plan participants have no-cost access to Talkspace online therapy and psychiatry and Lasting from Talkspace.
Talkspace is a digital mental health service that connects members to thousands of dedicated providers from a secure, HIPAA-compliant platform. With Talkspace therapy, you can send your therapist text, voice or video messages—anytime, anywhere—including from the comfort of your home. Talkspace also has a network of licensed prescribers specializing in mental health care and prescription management. Psychiatry appointments are only available via live video.
More information is available on the FAES “Explore Insurance Plans” page. Please visit the links below for information on registering, therapy, psychiatry or Lasting (relationship support):
The Talkspace program is a supplement to the comprehensive mental health benefits offered through the current FAES medical plan. The medical plan allows plan participants to seek mental health care from both in and out-of-network providers for office visits at the same $15 copayment. Plan participants will have the same coverage for mental health office visits when going in or out of the network. There are no restrictions when selecting your mental health provider since you can go to any provider nationwide using the FAES medical plan.
If you have any questions about Talkspace, you can reach out to the FAES Insurance Department for more information.
FAES makes it simple for Fellows to acquire the health insurance coverage they need for working or training at NIH. We have partnered with Trustmark® and MetLife to provide insurance plans that include medical/prescription, dental and vision for you or your family.
FAES is committed to meeting the insurance needs of Fellows and their families. Our friendly and knowledgeable support staff are here to assist you with understanding your plan benefits and responsibilities as well as the many health-related services available to you during your tenure here at NIH.
Hours: 9:00am-4:00pm, Monday-Friday
“Less than one hour for an email reply! Incredibly knowledgeable and excellent in explaining detailed information regarding insurance policies.”
– FAES Feedback Survey Respondent
FAES is committed to supporting the mental health and overall well-being of our plan participants. Effective Nov.
The Foundation for Advanced Education in the Sciences @ NIH (FAES) is pleased to announce the launch of our NEW 6-credit
The FAES Academic Programs launched its redesigned registration website on March 27th in time for the
FAES is pleased to announce that 100 students have now completed the A
Register Now through March 19, 2021