Audrey, FAES Insurance Representative
Health Services
Providing good customer service is essential, especially to those for whom English is not their...
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All FAES onsite offices are closed. FAES Insurance is working remotely during our normal operating hours, Monday to Friday 9am to 4pm. We are processing all new enrollments, renewals and terminations via email. FAES is committed to continue providing excellent customer service virtually to ensure that all your health insurance needs are addressed.
In addition to phone and email, FAES Insurance is adding another form of communication for members, Virtual Video Health Insurance Consultations. Please email faesinsurance@mail.nih.gov to schedule a meeting.
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FAES Open Enrollment September 14th to 25th FAES Open Enrollment | 2020-2021 Plan Year Since 1959 the Foundation for Advanced Education in the Sciences (FAES) has been working to support the professional and educational mission of the National Institutes of Health. This support has included a health insurance program for select members of the NIH community over the past several decades. We have made many changes over the years with the end goal of ensuring a robust and sustainable plan and continue to review options to enhance our plan offering.
NEW MetLife Dental and Vision Plans We are pleased to announce the addition of robust and comprehensive dental and vision plans through MetLife effective November 1, 2020 for all FAES insurance subscribers. The new dental and vision plans will be bundled with the medical plan and Fellows will not pay for the monthly premiums. Plan details can be found in the 2020-2021 Benefit Guide.
Previously, an optional MetLife TakeAlong Dental plan was available for Fellows to purchase and monthly premiums were paid by the Fellows directly to MetLife. Please note, if you elected to purchase the optional dental coverage you will need to make sure to cancel your policy effective October 31, 2020.
FAES will continue to offer the Trustmark/AETNA Signature Administrators PPO plan for the 2020-2021 plan year and we are happy to announce that no coverage changes were made for the new plan year.
If you are currently enrolled and choose to remain on the medical plan for the new plan year, you will automatically be enrolled in the dental and vision plan effective November 1, 2020; you do not need to fill out new paperwork. Since this is bundled coverage in all three plans: Medical/Prescription, Dental and Vision, there is no option to opt out of any one portion of the plan.
Open Enrollment Sessions Open Enrollment will be from September 14 to 25, 2020. FAES will be hosting daily virtual Open Enrollment sessions via Zoom. Please attend one of these sessions to learn about the plan offerings. September 14th through September 25th at 3pm. https://faes-org.zoom.us/j/98091657916 Zoom Meeting ID: 980 9165 7916
If you have recently moved, please remember to email us your new mailing address. Please send all inquiries to faesinsurance@mail.nih.gov Thank you, FAES Insurance |
FAES makes it simple for Fellows to acquire the health insurance coverage you need for working or training at NIH. We have partnered with Trustmark® and MetLife to provide insurance plans that include medical/prescription, dental and vision for you or your family.
FAES is committed to meeting the insurance needs of Fellows and their families. Our friendly, knowledgeable, and helpful support staff are here to assist you with understanding your plan benefits and responsibilities as well as the many health-related services available to you during your tenure here at NIH.
Visit our office in Building 10 (South Side,) Room 1N241, near Masur Auditorium.
Hours: 9:00am-4:00pm, Monday-Friday
Phone: 301.496.8063
E-mail: FAESinsurance@mail.nih.gov
Fax: 301.480.3585
“Less than one hour for an email reply! Incredibly knowledgeable and excellent in explaining detailed information regarding insurance policies.”
– FAES Feedback Survey Respondent