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FAES offers a comprehensive AETNA healthcare plan to NIH Fellows.

In addition to phone and email, FAES Insurance is adding another form of communication for members, Virtual Video Health Insurance Consultations. Please email to schedule a meeting.


To All FAES Health Insurance Plan Members:

All FAES onsite offices are closed. FAES Insurance is working remotely during our normal operating hours, Monday to Friday 9am to 4pm. We are processing all new enrollments, renewals and terminations via email.  FAES is committed to continue providing excellent customer service virtually to ensure that all your health insurance needs are addressed.

FAES is covering the COVID-19 test at 100%, in and out of network, regardless of place of setting (including telemedicine visits). This will leave members with no deductible, copayment or coinsurance should they need to have this testing done.

Information on COVID-19 insurance coverage in accordance withThe Families First Coronavirus Response Act”.

Telemedicine Coverage: With the COVID-19 pandemic, many providers are transitioning traditional office visits to telemedicine visits. The FAES insurance plan covers in-network telemedicine visits at 100% after a $15 copayment for Primary Care and a $25 copayment for Specialist. Out-of-network telemedicine visits are covered at 70% after the out-of-network deductible. Please consult with your provider if they are capable of telemedicine visits. 

For any questions, please contact FAES Insurance at 301-496-8063 or

FAES makes it simple for Fellows to acquire the health insurance coverage you need for working or training at NIH. We have partnered with Trustmark® to provide a healthcare plan that includes both general health and vision care for you or your family.

Additionally, dental coverage is available through MetLife.

FAES is committed to meeting the insurance needs of Fellows and their families. Our friendly, knowledgeable, and helpful support staff are here to assist you with understanding your plan benefits and responsibilities as well as the many health-related services available to you during your tenure here at NIH.

Visit our office in Building 10 (South Side,) Room 1N241, near Masur Auditorium.

Hours: 9:00am-4:00pm, Monday-Friday
Phone: 301.496.8063
Fax: 301.480.3585

“Less than one hour for an email reply! Incredibly knowledgeable and excellent in explaining detailed information regarding insurance policies.”
– FAES Feedback Survey Respondent

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March 17, 2020

COVID-19 Update | Operational Status

With the rapidly evolving situation surrounding COVID-19, FAES has decided to close all NIH Campus offices and retail locations from March 16th.